Change in daily schedule or work from home after all? Cancel the journey 20 minutes before departure time. In the application, only the entire journey can be cancelled, individual tickets in a journey cannot be cancelled.
- In the Turnn MaaS - Suite application, go to the Travel window.
- Click on the journey that needs to be cancelled.
- In the upper right corner, click the menu options (the three vertical dots).
- Click on Cancel.
- Read the cancellation policy and if you agree click OK.
- The journey has been successfully cancelled.
Cancellation is possible 20 minutes* before the departure time of the first mode of transport. When the ticket or the QR code is visible, cancellation is no longer possible. Please note the cancellation conditions when a travel plan is made to leave immediately.
*20 minutes is a guarantee from Turnn to cancel tickets. Turnn takes into account user actions and processing the cancellation. The cancel option remains visible until the QR code or ticket is not yet visible.
Wondering how long tickets or QR codes are visible? Then click here.